Normal Steps, in Order
When nothing goes wrong with the weather, the route or the address, a parcel passes through five main steps:
Shipment Manifest Created
The sender or shop has entered the parcel into the Call Courier system and printed a label. The parcel is waiting to be collected or handed in at a counter.
Physical Acceptance at Hub
Call Courier has collected the parcel from the shop’s warehouse or a booking centre, and it has been scanned at the sorting hub in the sender’s city, such as Lahore or Karachi.
Inter-City Transit in Progress
The parcel is travelling between cities. It is not scanned while the vehicle is on the road, only when it reaches the hub in your city.
Sorted for Local Dispatch
The parcel has reached the branch that delivers to your area. Staff sort the parcels into riders’ routes for the day.
With a rider for delivery
A rider has your parcel and is out on the delivery route. Expect it during the day. Keep your phone on. Call Courier delivers Monday to Saturday.
Successfully Handed Over
The parcel was handed to the receiver, or someone for them, at the address. The delivery sheet was signed, and any COD cash was collected.
Attention & Exception Milestones
When delivery cannot be completed straight away, tracking shows a pause or a problem:
Attempted But Not Completed
The rider came or called, but could not deliver, for example because your phone was off, nobody was home, or you asked for another time. The courier will usually try again, so keep your phone on.
Held Awaiting Address Correction
The parcel is being kept at the local branch because the address is not complete (for example, no house number or street) or the phone number does not work. Call Call Courier on (042) 111-786-227 soon and give them a landmark.
Returning to Originating Merchant
After failed delivery attempts, or if you refused the parcel, it is taken off delivery and sent back to the seller.
How the Times on Each Update Work
Each update comes from a barcode scan at a hub or on a rider’s phone. The times are in Pakistan time (PKT, UTC+5) and show each step from the first hub to your door.